D365 for Commerce [Retail]

Dynamics 365 Commerce

Dynamics 365 Commerce delivers a complete omni-channel solution that unifies back-office, in-store, and digital experiences to personalize customer engagement, increase employee productivity, optimize operations, and deliver better business outcomes

D365 Commerce

The modern retail customer is constantly connected, well informed, and demands a great shopping experience. 

Customers want to feel in control their experience to maximizing the value of money they spent. Their shopping journey can start in one channel, progress in another, and then end in a third channel of the customer’s choice.

To meet these requirements, they need a modern, flexible cloud commerce solution like Dynamics 365 Commerce.

D365 Commerce

Dynamics 365 Commerce is an end-to-end retail solution delivering a unified experience across all channels. Commerce includes sales, mobility, intelligence, and productivity to help retailers and workers achieve more in a cloud-first, mobile first way.

Connected commerce is not just about delivering great customer experiences. By bringing together historically disconnected channels like physical stores, e-commerce, call centers, and emerging channels, you can break down the data silos of the traditional retail business.

Key Benefits of Dynamics 365 Commerce

Built-in web authoring and development tools enable you to create engaging and intelligent digital storefronts. Connecting with Dynamics 365 Marketing creates an integration of assets, promotions, inventory, and pricing across all channels.

Meet your customer demand and deliver personalized, friction-free commerce experiences. The connected Dynamics 365 Marketing and Commerce platforms support management of content, assets, promotions, inventory, and pricing across channels.

You can deliver frictionless and consistent yet unique engagement across online and offline channels. This allows your customers to purchase when, how, and where they want. It also provides them with choices around modern payment methods and product delivery.

Integrated, optimized back-office operations leverage built-in cloud intelligence technology. This intelligence helps you adapt to changing business needs and improve quality of service and customer satisfaction. Additionally, you can use machine learning to help customers identify products and services that meet their needs.

D365 Commerce

The retail industry is one of the most dynamic, forward-thinking industries. It has to be, as technologically savvy, knowledgeable, and discerning customers create ever-increasing expectations of retail service.

Microsoft Dynamics 365 Commerce is an end-to-end retail solution that delivers unified commerce across all channels. It includes sales, mobility, intelligence, and productivity, and helps you and your employees achieve more in a cloud-first manner.

Dynamics 365 Commerce delivers a complete omni channel solution that unifies back-office, in-store, and digital experiences with retail capabilities

D365 Commerce

Dynamics 365 Commerce provides integrated merchandising, inventory, order management, warehousing, and financials. Supporting this integration is AI driven personalization, fraud protection, and search. 

In addition, Dynamics 365 Commerce supports the market leading capabilities of Power Platform to deliver analytics and business workflow orchestration.

Dynamics 365 Commerce will enable retailers to build brand loyalty through personalized customer engagements, increase revenue with improved employee productivity, optimize operations to reduce costs and drive supply chain efficiencies.

D365 Commerce

In the modern retail environment, consumers are well informed and expect intuitive, engaging, and informative experiences when they shop.


We call this connected commerce and it is best described as:

  • Delivering great customers experiences through a true omni channel solution.
  • Empowering employees to deliver exceptional customer service.
  • Strengthening strategic planning and merchandising practices.
  • Integrating supply chain in all touch points.
  • Unifying business processes across every channel.

Key Functionality of Dynamics 365 Commerce

your organizations can create seamless shopping experiences across stores, web, mobile, and call centers.

MPOS is a Point of Sale (POS) app for PCs, tablets, and phones. With MPOS, your sales staff can easily process transactions and orders from any device.

You can create and configure your product catalog before offering items from it for sale.

You can track your customers’ trends and habits, send personalized notifications and offers that make shopping in your channels easier.Finance delivers robust financial intelligence and embedded analytics in real-time.

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